Returns & Exchanges
Articles
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Please be aware that a warranty could be voided for any item in our store which has been damaged (negligence, normal or improper use), altered, poorly maintained, stored, or handled by the user. All specific issues regarding a Reeva product that don't meet customer satisfaction will be reviewed on a case-by-case basis.
Warranty does not cover any product that is damaged or delivered defective, due to:
- A result of an accident, misuse, or abuse
- Modification of the product
- By normal wear and tear
- Assembly using incorrect tools
NOTE: Normal wear and tear (small abrasions or minor color fade) are the inevitable signs of age that products show with years of use. This is not covered under warranty. Returns are not accepted for similar situations or reasons.
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Yes, if you're located in the EU, you can request an exchange via our support form. We offer a 30-day exchange time frame for products of equal or lesser value.
A 15% restock fee applies to all items returned without their original packaging. We will cover the shipping charges to send the newly exchanged item back to you.
NOTE: Some items can sometimes go out of stock quickly. In rare circumstances, we may not be able to make a requested exchange for the item. If this is the case, we will refund your form of payment for the purchase amount.
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If you are not satisfied with your purchase, you can return it or exchange it for a replacement or refund within 30 days of receipt. We will refund the price paid for the items, minus shipping charges.
- Visit the support form to start the process.
- Provide your order number and your zip code.
- Tell us what item(s) you'd like to return or exchange.
- Choose the reason for the return/exchange.
- Lastly, hit the submit button to send and complete your return.
Note: A 15% restock fee applies to all items that are returned without their original packaging. Items from different orders cannot be returned within the same package, as combining orders/returns will slow down the refund process.
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We will accept returns and exchanges within 30 days (from the original purchase date) for issues such as:
- Incorrect size (either too big or too small)
- General dissatisfaction or complaint (don’t like it/thought it was something else)
Unfortunately, we do not accept items that have been worn, washed, or have visible signs of use. If you think you'll need to make a return, please save the original packaging and ensure you don't wash or use the merchandise.
When we decline returns:
- Products cannot be covered in hair, debris or dirt (items will not be accepted).
- Products must be unworn and unwashed with all tags still attached.
- Items that are discontinued or no longer available are non-returnable or refundable.
- Items that were purchased on clearance are non-returnable or refundable.
- Items that have been reserved (on preorder) or require heavy item shipping are non-returnable or refundable.
We inspect all returns by hand. If your return meets any of the reasons above, we have no choice but to reject the return. The item will be shipped back to you and you will be notified of the decision.
- We offer refunds/credits back to the original payment method or as store credit.
- For purchases made by part-card, or part-gift card, the refund will be applied to the gift card first.
- Please note, that we refund the total amount of your items, minus shipping charges.
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Unfortunately, we do not accept items that have been worn, washed, or have visible signs of use. If you think you'll need to make a return, please save the original packaging and ensure you don't wash or use the merchandise. We will accept returns and exchanges within 30 days (from the original purchase date) for issues such as:
- Incorrect size (I have a sizing issue, either too big or too small)
- General dissatisfaction or complaint (I don’t like it/thought it was something else)
If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. Items that have defects like missing stitching or incorrect length are eligible for replacement under our Reeva guarantee. Reeva guarantee does not cover normal wear and tear or damage caused by improper use or accidents.
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Once your return is received and inspected, we will send you an email to confirm possession of your returned item. Please allow 3-5 business days for returns processing after your package is received at our location. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. You will see the credit in your account within 3-5 business days. Please note, we refund the total amount of your items, minus shipping charges.
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In the rare circumstance that this happens, we apologize and are happy to fix the mistake. We do quality checks and inventory reviews to avoid these situations. We will work to resolve any issues for you as soon as possible.
Please send us the following info:
- Your Order Number
- Item Name
- Photos that show:
Hold off on sending your faulty item back to us until you've been in touch. If you have any questions, send a message to our customer support team.
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No, unfortunately, orders placed separately cannot be returned as one. Combining orders will slow down the refund process. If you are returning items, you will be responsible for paying all shipping costs related to the exchange of your product. Shipping costs are non-refundable.