Get answers to frequently asked questions.
Have questions about your order or any of our gear? Our Customer Service team is available Monday-Friday, 8:30H - 20:30H (Amsterdam Timezone).
- Search our help center for quick answers to our most commonly asked questions
Submit a contact form.
We typically reply within 24-hours (Monday to Friday). Requests submitted on weekends and holidays will not be answered until the following business day. Click here to submit a contact form for our team.
Yes. We have partnered with Klarna to offer payment breakdowns for your purchases. Through Klarna, you are able to split your purchase into 4 interest-free payments without interest or fees. All payment arrangements, disputes, and questions are managed by Klarna. If you need support or have questions about your Klarna account or purchase, please reference this support page for more.
Klarna is a buy now, pay later option that easily splits any purchase into 4 interest-free payments. With Klarna, there are no fees when you pay on time.
How does it work?
- Add gear to your cart
- At checkout, select the Klarna payment option
- Confirm the details of your payment plan
- Finish checking out
- Receive order confirmation page
- Handle future payments via Klarna
Have other questions?
Check out this support page from Klarna that has answers to frequently asked questions and more.
We do our best to process all orders in 1-3 business days. If you need to change or cancel your order, please follow these steps:
- Chat or email our support team right away
- Put CHANGE/CANCEL ORDER in the subject line
- Include your order number and request
We cannot guarantee order changes/cancellations. We will do our best to accommodate your request if it is received within the stated time frame before shipping.
- Discount codes cannot be applied toward special items such as product bundles/kits, e-gift cards, limited-edition items or any other items specified on product pages.p
- Only one discount code may be used during checkout.
- Discount codes may not be able to be used in addition to current promotions.